Labour law consultancy
By specifying the company’s strategy, we search for the answers to few strategic questions:
- What is our business (should we change it?)
- Where are its limits (can we move it?)
- What position should we have on the market (different than now?)
- How should we differ from competition (in which field should we be the best?)
- Where should we focus our attention, resources, investments (what is the most important and the most urgent?).
Our solutions include:
- Strategic management?
- Change management
- Organizational solutions
- Business processes
- Company’s management in a crisis situation
- Taking overs and mergers
- Process optimization and supply costs reduction
- Customer Relationship Management (CRM)
- Supply Chain Management
We support the companies in formulating and implementing strategies. While formulating strategy we closely cooperate with the company’s management, as clear specifying of priorities and achieving agreement referring to strategic goals, is the key issue for its further execution.
Implementing a new strategy or the company’s reorganization brings fundamental changes in the way of functioning. Understanding many conditions in organization such as: the level of readiness for changes, potential conflict sources around changes and appointing the leaders of changes, who will carry out changes in the organization culture and employees’ habits, are the base of achieving success in implementing a new strategy.
Our experience proves that the Polish companies very often perceive its organizational structure as a factor which makes difficult an effective adjustment to new market conditions. We help to create a new structure based on strategic assumptions of the company. Next, we design a course of key processes, not leaving ”nobody’s areas” and removing existing inefficiencies. The structure is completed into evaluation criteria. In this way the whole organization is prepared for new challenges.
We assist the companies in increasing the level of efficiency and promptness of actions, improving customers’ satisfaction and reducing the costs by eliminating unnecessary activities, introducing effectiveness control and optimal use of IT technologies. Our services also include preparing and implementing processes and mechanisms of the company’s cooperation with its suppliers and contractors.
Our experience in Poland shows, that the key problems at restructuring are the following: too late crisis awareness, delayed decision about corrective program and ineffective realization of the program. Preparing corrective programs we support the companies in solving the problems which prevent them from further development.
Mergers and taking overs is one of strategic options, that can lead to a significant increase of the company’s potential, but it can also cause a significant loss of its value. Thanks to a proven methodology, we help to carry out four major stages of merger: planning, carrying out a transaction, integration of the companies after transaction and monitoring effects.
Depending on the branch and company’s activity character, the costs of materials and foreign services can reach 70% of total operational costs. Our experience proves that savings of purchases’ costs can even be 15%. IT solutions offered by us order the process of purchases, increasing control over the expenses of individual employees and organizational units. Thanks to the Internet solutions (e.g. Internet market) more effective search and negotiating conditions with suppliers, is possible.
We offer our knowledge and experience in the following CRM fields:
- CRM Strategy - CRM concerns each aspect of the company’s activity, it is directly connected with business goals and company’s strategy and it cannot be treated as the next project of implementing technology.
- Customer Value Measurement – The way to increase company’s profitability is reaching to the proper customers with a suitable offer and in the appropriate time, and also preparing an effective business model including service costs and keeping the customer, a good way of attracting and keeping the current ones and potentially the most profitable customers.
- CRM Operational – Operation such as sale forces and service process automation, creating the centres of in-bound and out-bound contact, key customers management and sale possibilities, are only few among many initiatives possible to execute in a given area.
- Integrating distribution channels and contacts with the customers – regardless of the way of contact – through the phone, website, cash dispenser or direct service centre – the customers should become convinced that information concerning them will be both complete and up to date and that providing the product or service will be coordinated between distribution channels.
- Implementing technology – supporting infrastructure – In order to achieve the above goals it is necessary to use complex statistic algorithms to identify models of customer’s behaviours hidden in an data collected in CRM systems and other existing systems. A successful CRM implementation can be reflected in all the aspects of enterprise activity, starting with transforming the company into organization focused on the customers. A full integration takes place when the customer information systems communicate with transaction systems such as: the company’s resources planning system or financial and accountancy systems.
The services of
- A diagnosis of condition of chain supply management with using an analysis of comparative parameters (benchmarking),
- Preparing a strategy of supply chain management – working out a strategy of achieving a higher management level and improving a competitive position,
- Costs reduction through a better coordination of sale, production and deliveries, stock reduction and eliminating unnecessary processes – delivery active management, margin optimization and introducing effectiveness management,
- Implementing IT tools – from dedicated tools supporting analysis and decisions optimizing a supply chain system, through Business Intelligence tools to ERP class systems’ components.
